THE FINE  PRINT

"Rules help control the fun!"

We know that no one books a holiday expecting to cancel, we also know that sometimes things happen!
To avoid any potential issues, we want to make sure you completely understand the Terms & Conditions of your booking.
If you have ANY questions at all, please reach out to us prior to finalising your payment.
When you make a payment to Global Travel Club, you are agreeing to everything on your invoice and in our Terms & Conditions below.
Scheduled payments for Group Bookings are always non-refundable.

Please ensure you are only every paying into a Global Travel Trust (Global Travel Network & Global Travel Club)
Bank Account, or via the payment links below.

 

If you have any questions, or would like clarification on anything prior to booking, 

please email your group specific email address or admin@globaltravelclub.com.au.

Alternatively, you can call us on 08 6165 8897 or 0466 241 531

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TERMS & CONDITIONS   |   BANK ACCOUNTS   |   COVID-19

Terms & Conditions

When you make a payment to Global Travel Club, you are agreeing to everything on your invoice
and in our Terms & Conditions below.
 
This includes, but is not limited to:
 
- All names are correct as per travelling passports.
- All passports have at least 6 months validity from your date of return, or, you will be obtaining a new passport prior to travelling.
- You have all necessary entry, transit & re-entry visas required for your travel arrangements.
- The dates, times and products booked are correct.
- You understand that any errors in names, dates, destination or passport validity will incur fees to amend
- You agree to the full terms and conditions below including cancellation & change fees

COVID-19

The Travel Industry has been left reeling as a result of the Covid-19 Pandemic.
We understand that a lot of our clients have been impacted due to this, and we are disappointed that you won't be able
to travel on some of the amazing trips we had booked for you this year.
We are doing everything we can to ensure the best outcome for each of you individually.
Please understand that suppliers have been inundated with requests for refunds and credit vouchers and subsequently
the usual processing time is being significantly impacted, resulting in refunds taking months to be received.
As I am sure you can appreciate, we can not offer you any refund until such time as the funds have
cleared into our account by the supplier.
As an example, prior to Coronavirus, Emirates had the capacity to process 35,000 refunds per month globally.
In April they received over half a million refund requests.
It was projected that 4.8 Billion people would take a flight in 2020 - the refund line is long.
 
You may have seen media reports about Cash Refunds vs Supplier Credits
These reports have been inflammatory and based on opinion, not the actual law.
The first misunderstanding is that when you pay for your trip, we keep your funds on file until you travel.
This is simply not the case - ever.
Just like if you were to book an airfare online, we are required to pay for it at the time of ticketing.
We have access to Industry Specific and Wholesale rates that are different to what
is available to the public and they have different rules.
 
To understand more about the Booking & Refund Process, you can read both the
Australian Federation of Travel Agent's and the Council of Australian Tour Operator's Fact Sheets below

 
THE FACTS ON REFUNDS FOR TRAVEL AGENT CUSTOMERS
Important Information for Consumers
WHY REFUNDS ARE NOT STRAIGHTFORWARD
 COMPLAINT WITH REGARD TO SLATER & GORDON MISLEADING CONSUMERS
The second misunderstanding is that regardless of your booking conditions, you are entitled to a cash refund.
While we understand that this may be a preference, it is not a legal requirement.
The ACCC's ruling, specific to cancelled travel states that:
If your travel is cancelled the ACCC expects that consumers will receive a refund
or other remedy, such as a credit note or voucher, in most circumstances.
In some cases, consumers will have the right to receive a refund, rather than a credit note or voucher.
For example, you may be entitled to a refund under the terms and conditions of your ticket.
This means if you originally purchased a more expensive, flexible ticket or hotel room rate.
This means that you are bound by both supplier terms and conditions, and our general Terms & Conditions above.
 
They also explain that:
Travel cancellations due to government restrictions do impact your rights under the
consumer guarantee provisions of the Australian Consumer Law. 
To read the full details from the ACCC in relation to Travel Arrangements, please click on the link below







 
In the video below, Dennis Bunnik, the Chair of CATO (Council of Australian Tour Operators)
explains in even more detail the process that needs to happen in order for us to cancel or postpone your travel plans
 
 
 
 
 
 
 
 
We will continue to do all we can to get an outcome that you are happy with
and hopefully, we will be able to get you travelling again in the very near future!
We are excited about the potential of an Australia - New Zealand - South Pacific Travel Bubble
Where will be first on your list?
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Our Accounts

Global Travel Club gives you the option to pay in your preferred currency

It's a small world after all...

Please ensure you are only every paying into a Global Travel Trust (Global Travel Network & Global Travel Club) Account or via the payment links below.

 

If the Bank Details on your Invoice do not match the detail below, please email finance@globaltravelclub.com.au or call 08 6165 8897

AUSTRALIA
BANK TRANSFER
BSB: 016080
Account Number: 150120606
 
CREDIT CARD
 
NEW ZEALAND
BANK TRANSFER
Account Number:
02-1291-0413087-000


 
UNITED KINGDOM
BANK TRANSFER
IBAN: GB39 TRWI 2314 7039 7945 25
UK Sort Code: 23-14-70
Account Number: 39794525
EUROPEAN UNION
BANK TRANSFER
IBAN BE55 9670 3690 6644
Bank Code (SWIFT / BIC) TRWIBEB1XXX
 

 
USA
BANK TRANSFER
Account Number 8310501693
Wire Transfer Number 026073008
Bank Code (SWIFT / BIC) CMFGUS33 Routing Number (ACH or ABA) 026073150

 
 
 
 
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Contact

e: info@globaltravelclub.com.au   

p:  +61 8 6165 8897 

m: +61 466 241 531

 
Monday - Friday 9.00am - 5.00pm

After Hours by Appointment

 

 



 

 

 

 

 

 

 

 

 

 

 ATAS COVID UPDATE: www.atas.com.au/covid19-update


© 2020 THE GLOBAL TRAVEL TRUST, TRADING AS GLOBAL TRAVEL CLUB & GLOBAL TRAVEL NETWORK

ABN 42 733 625 594

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